nunstargame Privacy Policy

When you register and use nunstargame, we collect certain personal information that is necessary to operate your account and deliver our services to you in the Philippines. This includes your full name, date of birth, email address, mobile number, and the GCash or Maya account details you use for deposits. We also collect identity verification documents when required under Philippine regulations to confirm that you are of legal gaming age and that your account belongs to you. During your sessions on the platform, we automatically gather technical data such as your device type, operating system, browser version, IP address, and general location information. We use this technical data to ensure the platform runs correctly on your device, to detect suspicious activity, and to improve the overall mobile experience for Filipino players. We do not collect any sensitive personal information beyond what is strictly necessary for account management, payment processing, and regulatory compliance.

We may also collect information about how you interact with the platform — such as which sports markets or slot games you browse, how long you spend on each section, and which features you use most frequently. This behavioural data is used in aggregate form to improve our product and tailor the experience to the preferences of our Philippine player base. It is never used to make automated decisions that negatively affect your account without human review.

The personal data we collect is used primarily to create and manage your nunstargame account, process your deposits via GCash and Maya, settle bets and game results, and provide customer support when you need it. We also use your information to verify your identity in line with Philippine anti-money laundering and responsible gaming requirements, which is a legal obligation we take seriously. Your email address and mobile number may be used to send you important account notifications — such as deposit confirmations, security alerts, and updates to our terms or policies — and you cannot opt out of these essential communications while your account is active. If you have consented to receive promotional messages, we may also send you information about new features, sports events, or platform updates; you can withdraw this consent at any time by contacting our support team at [email protected]. We do not use your personal data for any purpose that is incompatible with the reasons for which it was originally collected.

We may use aggregated, anonymised data for internal analytics, product development, and reporting purposes. In these cases, the data cannot be traced back to any individual player and is used solely to understand platform-wide trends and improve the service for all users in the Philippines.

nunstargame does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for them to perform their services on our behalf. All such third parties are contractually required to handle your data securely and in accordance with applicable Philippine data protection law. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts when we are legally required to do so, or when disclosure is necessary to protect the rights, property, or safety of nunstargame, our players, or the public. In the event of a business restructuring or transfer of ownership, your data may be transferred to the new entity, and you will be notified of any such change in advance.

We will never share your personal data with third parties for advertising profiling or behavioural targeting without your explicit, informed consent. If you believe your data has been shared inappropriately, please contact us immediately at [email protected] so we can investigate and take corrective action without delay.

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. All data transmitted between your device and our servers is encrypted using secure protocols, and access to personal data within our organisation is restricted to staff who genuinely need it to perform their duties. We regularly review and update our security practices to address emerging threats and to maintain the trust of our Philippine player community. Despite these measures, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your nunstargame account and to keep your login credentials confidential at all times.

We retain your personal data for as long as your account is active and for a reasonable period thereafter as required by Philippine law and our regulatory obligations. When your data is no longer needed, we securely delete or anonymise it. If you request deletion of your account, we will process your request in accordance with our legal retention obligations and confirm the outcome to you in writing.

As a player based in the Philippines, you have the right to access the personal data we hold about you, to request corrections if any information is inaccurate, and to ask us to delete your data where there is no legitimate reason for us to continue holding it. You also have the right to object to certain types of processing, to request that we restrict how we use your data while a dispute is being resolved, and to receive a copy of your data in a portable format. To exercise any of these rights, please contact our support team at [email protected] with your request and we will respond within a reasonable timeframe. We may need to verify your identity before processing your request to ensure that we do not disclose your data to an unauthorised person.

If you are not satisfied with how we have handled your data or responded to your request, you have the right to lodge a complaint with the relevant Philippine data protection authority. We take all such complaints seriously and will cooperate fully with any investigation. Our goal is always to resolve data concerns directly and transparently with our players before any formal escalation becomes necessary.

nunstargame uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly on your device. We also use analytics cookies to understand how players navigate the site so we can identify areas for improvement. Essential cookies are necessary for the platform to operate and cannot be disabled; analytics and preference cookies can be managed through your browser settings. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external ad networks. By continuing to use the platform after being informed of our cookie practices, you consent to the use of essential and functional cookies as described in this policy.

If you disable cookies in your browser, some features of the platform may not work as expected — for example, you may be required to log in again each time you visit. We recommend keeping essential cookies enabled for the best experience on nunstargame, particularly when accessing the platform on mobile devices commonly used by Filipino players.

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine regulations. When we make material changes, we will notify you via the email address registered to your account and update the "Last updated" date at the top of this page. We encourage you to review this policy periodically so you are always aware of how your data is being handled. Your continued use of nunstargame after any changes take effect constitutes your acceptance of the revised policy. If you have questions about this policy or about how we handle your personal data, please visit our FAQ page or contact us directly at [email protected].