At nunstargame, we believe that gaming should always be a fun and controlled activity. We are committed to supporting every Filipino player in making informed choices, setting healthy limits, and accessing help whenever it is needed. Entertainment is best enjoyed responsibly.
You can set daily, weekly, or monthly deposit limits directly from your account settings at any time. Once a limit is in place, it takes effect immediately and cannot be increased until the cooling-off period has passed. This gives you full control over how much you spend on the platform each period. We encourage every player to set a realistic budget before they start playing and to stick to it consistently. If you ever feel your spending is getting out of hand, lowering your limit is always just a few taps away on mobile.
Losing track of time is one of the most common challenges for online players, and we have built session time reminders directly into the platform to help. You can set a maximum session duration so that the platform notifies you when your chosen time is up. Taking regular breaks keeps gaming enjoyable and prevents fatigue-driven decisions. We recommend scheduling short breaks every hour, especially during live sports betting sessions where the pace can be fast. Your session history is always available in your account so you can review how long you have been playing over any given period.
If you feel you need a longer break from gaming, nunstargame offers self-exclusion periods ranging from 30 days to permanent account closure. During a self-exclusion period, you will not be able to log in, deposit, or place bets, and you will be removed from all promotional communications. Self-exclusion is a powerful tool and we process all requests promptly — usually within 24 hours of submission. To request self-exclusion, contact our support team at [email protected] with your account details and preferred exclusion period. We will never pressure you to reverse a self-exclusion decision, and we fully respect your right to step away from gaming at any time.
Knowing the warning signs early makes it much easier to seek help and regain control before gambling becomes a serious problem.
Problem gambling can affect anyone, regardless of age, income, or experience level. The following signs may indicate that gaming is no longer a healthy recreational activity for you or someone you know:
If you recognise two or more of these signs in yourself, we strongly encourage you to reach out for support. You are not alone, and help is available in the Philippines. Contact our support team at [email protected] or visit our FAQ page for guidance on the tools available to you.
You do not have to face gambling-related concerns alone. These local and national resources are available to Filipino players who need guidance or professional support.
The National Centre for Mental Health (NCMH) in the Philippines provides free mental health services and crisis intervention for individuals experiencing gambling-related distress. Their 24-hour crisis hotline is accessible to all Filipinos and can connect you with trained counsellors who understand the psychological dimensions of problem gambling. Reaching out early — before a situation becomes a crisis — is always the best approach. The NCMH also offers referrals to community-based support groups and outpatient treatment programmes across the country. You can find their contact details through official Philippine government health portals.
Gamblers Anonymous (GA) Philippines is a fellowship of men and women who share their experience, strength, and hope with each other in order to solve their common problem and help others recover from a gambling disorder. Meetings are held regularly in Metro Manila and other major cities, and online meetings are also available for players in provincial areas or those who prefer privacy. GA follows a proven 12-step programme that has helped thousands of Filipinos regain control of their lives. Membership is free and anonymous — you only need the desire to stop gambling. Connecting with others who truly understand what you are going through can make a significant difference in your recovery journey.
Our dedicated support team is available to help you activate any responsible gaming tool on your account, including deposit limits, session reminders, cooling-off periods, and self-exclusion. You can reach us at [email protected] and we will respond as quickly as possible. All responsible gaming requests are handled with complete confidentiality and without judgement. We are here to make sure that your experience on the platform remains positive and within your personal boundaries. If you are unsure which tool is right for your situation, our team can walk you through the options and help you choose the most appropriate one.
nunstargame strictly enforces a minimum age requirement of 21 years old in compliance with Philippine gaming regulations. All new accounts are subject to identity verification, and we reserve the right to request additional documentation at any time to confirm a player's age. If you believe a minor has accessed the platform using your account details, please contact us immediately at [email protected] so we can take swift action. We also recommend using parental control software on shared devices to prevent underage access to online gaming platforms. Protecting young people from gambling harm is a responsibility we take very seriously, and we work continuously to strengthen our age verification processes.
If you have questions about responsible gaming tools, account limits, or how to access support, our FAQ page has clear answers. You can also contact us directly at [email protected]. When you are ready to play, creating a free account takes just a few minutes — and you are always in control.